Real Support from Real People — When and How You Need It
Whether you’re just starting with OHIP billing or a seasoned pro, we’ve got your back with industry-savvy support options tailored to your plan and practice.
From onboarding walkthroughs to claim rejection help, we’re here to simplify the complex and save you time.
- Live Support (Mon–Fri, 9am–5pm)
Talk to a real human. Our trained support agents know the ins and outs of OHIP billing and can guide you through technical or claim-related questions. - 24/7 Email Support
Submit a support ticket or send an email anytime — day or night. We aim for fast response times and resolve most issues within 24 business hours. - In-App Help Tools
Access helpful tooltips, reminders, and error explanations while you bill — no need to leave the screen or search through documents. - Do-It-Yourself Knowledge Base
Step-by-step guides, short videos, and frequently asked questions covering everything from first-time setup to handling rejected claims. - Priority Support (Standard & Full-Service)
Enjoy faster response times and access to our billing experts. Whether it’s clarification from the Ministry or a claim stuck in limbo, we’ll help fix it fast. - Onboarding & Training (Free)
All new users get free onboarding and personalized walkthroughs to make sure you hit the ground running.
Questions? We’re Here to Help!
Contact us for support, demos, or onboarding help. We provide:
- Bilingual support (English/French) Mon–Fri 9AM–5PM EST
- 24/7 email assistance
- Expert-led onboarding and transition from other platforms