Support
Real Support from Real People — When and How You Need It
Whether you’re just starting with OHIP billing or a seasoned pro, we’ve got your back with industry-savvy support options tailored to your plan and practice.
- Live Support (Mon–Fri, 9am–5pm)
Talk to a real human. Our trained support agents know the ins and outs of OHIP billing and can guide you through technical or claim-related questions. - 24/7 Email Support
Submit a support ticket or send an email anytime — day or night. We aim for fast response times and resolve most issues within 24 business hours. - In-App Help Tools
Access helpful tooltips, reminders, and error explanations while you bill — no need to leave the screen or search through documents. - Do-It-Yourself Knowledge Base
Step-by-step guides, short videos, and frequently asked questions covering everything from first-time setup to handling rejected claims. - Priority Support (Standard & Full-Service)
Enjoy faster response times and access to our billing experts. Whether it’s clarification from the Ministry or a claim stuck in limbo, we’ll help fix it fast. - Onboarding & Training (Free)
All new users get free onboarding and personalized walkthroughs to make sure you hit the ground running.