Faq

Our Experts Answer

RootsGro Frequently Asked Questions (FAQ)

ABOUT ROOTSGRO PRODUCTS

Yes! At RootsGro, every product is made using 100% natural, high-quality ingredients. We use cold-pressed oils, unrefined butters, and plant-based extracts, without any parabens, sulfates, phthalates, synthetic fragrances, or preservatives.

Absolutely. RootsGro is a cruelty-free brand. We never test on animals, and the majority of our products are vegan, made without any animal-derived ingredients.

Our products are formulated with gentle, skin-loving ingredients, suitable for most skin types. For children or sensitive users, we recommend performing a patch test first.

Yes! Many RootsGro products are multi-functional and safe for use on hair, skin, and nails.

Cold-pressed oils are extracted without heat, preserving nutrients. Unrefined butters retain natural color and nutrients unlike refined versions.

HAIR CARE QUESTIONS

Our Natural Hair Growth Oil, Hair Growth Serum, Jamaican Black Castor Oil, and Rosemary & Mint Hair Oil are excellent for promoting hair growt

Massage oil into the scalp, leave for at least 30 minutes or overnight, and wash. Use 2–3 times a week.

Yes. Lightweight formulas hydrate the scalp and nourish edges.

Yes! Many RootsGro products are multi-functional and safe for use on hair, skin, and nails.

Yes. Oils with Black Seed, Tea Tree, Peppermint, and Neem help reduce flakiness and soothe irritation.

SKIN & BODY CARE QUESTIONS

Try Unrefined Shea Butter, Vitamin E Oil, Rosehip Oil, or Jojoba Oil.

Yes. Vitamin E, Rosehip Oil, Shea and Cocoa Butter help reduce scars and improve skin tone.

Generally safe. However, always check with your doctor due to essential oils.

Yes! Many RootsGro products are multi-functional and safe for use on hair, skin, and nails.

ORDERS, SHIPPING, & SUPPORT

RootsGro.com, Amazon, Walmart.com, and select local stores.

Yes. Vitamin E, Rosehip Oil, Shea and Cocoa Butter help reduce scars and improve skin tone.

We offer 14-day returns. Contact support for assistance.

Contact us immediately before it ships via live chat or email.

Yes, all orders are shipping free to all USA states.

CUSTOMER SUPPORT & COMMUNITY

Via live chat, email (support@rootsgro.com), or our contact page.

Yes! Contact wholesale@rootsgro.com for details.

Coming soon!

DIY RECIPES & CUSTOMIZATION

Yes! Use them for serums, masks, or scrubs. Visit our blog for ideas.

Yes. Each product page includes detailed directions and DIY tips.

GENERAL & SAFETY QUESTIONS

Most are non-comedogenic like Jojoba and Argan. Patch test recommended.

No synthetic fragrances. They retain the natural scent of ingredients.