If you’re unhappy with ThriveWell Care you have several options depending on the nature and severity of your concerns. Here’s a step-by-step guide:
- Try to Resolve the Issue Directly
• Contact ThriveWell Care: Speak with the care coordinator, case manager, or support staff about your concerns.
• Be Clear and Specific: Explain what you’re unhappy with (e.g. quality of care, communication, staff behaviour, scheduling, etc.).
• Request a Meeting or Written Response: This shows you’re serious and creates a record.
2. Submit a Formal Complaint to ThriveWell
• Use Their Complaint Process: NDIS providers are required to have a complaints process. You can usually find it on their website or request it.
• Put It in Writing: Send an email or letter so your concerns are documented.
• Request a Response Timeframe: Ask when to expect a resolution or feedback.
