1. Acceptance of Terms

By engaging ThriveWell Care’s services, you agree to comply with these Terms of Use and any additional policies or guidelines that may be issued.

2. Services Provided

ThriveWell Care offers a range of services including psychosocial support, community access, recovery coaching, and NDIS-funded mental health support. Services are delivered in accordance with the NDIS Practice Standards and person-centred principles.

3. Participant Rights

Participants have the right to:
• Be treated with dignity, respect, and fairness.
• Receive services that respect cultural, linguistic, and personal preferences.
• Access their information and participate in decision-making about their supports.
• Make complaints or provide feedback without fear of reprisal.

4. Participant Responsibilities

Participants are expected to:
• Treat staff and others with courtesy and respect.
• Provide accurate information relevant to their care.
• Respect the rights, privacy, and safety of others.
• Notify us of any changes in circumstances or if they are unable to attend appointments.

5. Privacy and Confidentiality

ThriveWell complies with the Privacy Act 1988 and relevant NDIS legislation. Your personal information will be kept confidential and only used or disclosed in accordance with legal and ethical obligations.

6. Service Agreements

Engagement in services requires a signed service agreement outlining supports, costs, responsibilities, and contact terms. This agreement ensures clarity and mutual understanding between ThriveWell and the participant.

7. Fees and Payments

All fees will be charged in accordance with the current NDIS Pricing Arrangements and Price Limits. Participants are responsible for understanding their plan funding and budget.

8. Complaints and Feedback

ThriveWell encourages feedback and values all concerns as opportunities for improvement. Complaints can be lodged in writing, verbally, or anonymously, and will be addressed promptly and fairly.

9. Modifications

ThriveWell reserves the right to modify these Terms of Use at any time. Participants will be notified of any material changes in writing.

10. Contact

For any questions or concerns regarding these terms, please contact:

ThriveWell Care

Email: info@thrivewellcare.com.au
Phone: 1 (123) 234 1234